Handling of Personal Information

Personal Data

The Company will appropriately acquire and use personal information for the following purposes (hereinafter referred to as "Purposes of Use").
In addition, the Company will use personal information received from customers and business partners to the extent necessary to achieve the Purposes of Use.

Purpose of use of personal information

We will use the personal information we receive within the scope necessary to achieve the following purposes of use.

(1) Purpose of use of retained personal data (personal information subject to disclosure)

  • To provide sales and consulting services to businesses
  • To use the information for operations necessary to deliver the Company's products you have ordered.
  • To properly manage the personal information you have registered or ordered
  • For administrative processing, such as billing and collection of payment and confirmation of payment
  • To provide various types of information such as e-mail distribution
  • To receive questionnaires and other opinions and feedback from customers for the purpose of service improvement
  • To respond to inquiries, requests for information materials, and other requests to the Company
  • To contact you as necessary, such as for important notices regarding products or services
  • For data analysis, advertising effectiveness analysis, market analysis and marketing
  • To provide information on products and services handled by the Company or its partners
  • To verify customer identity and prevent fraudulent use
  • For other matters incidental or related to our business
  • To contact and provide information to those who wish to join our company, and to conduct employment screening
  • To contact employees, provide information, and conduct labor management

(2) Purpose of use of personal information obtained through entrustment, provision, etc. (not subject to disclosure, etc.)

  • To handle information on the recipient of the delivery address in cases where the purchaser and recipient of the goods, etc. are different.
  • To use personal information obtained from job search and other support websites for employment selection, etc.

(3) Others

  • We record and monitor telephone inquiries in order to improve the quality of our service.

Provision of Personal Information to Third Parties

We will not provide the personal information we receive to any third party, except with the consent of the person in question or as required by law.

3. outsourcing of personal information

Within the scope of the above purposes of use, we may outsource all or part of the handling of personal information. In such cases, we will appropriately supervise the consignee in accordance with our personal information protection rules.

Procedures for requesting disclosure, etc. of retained personal data

We will respond to requests for disclosure, etc. (notification of purpose of use, disclosure, correction, addition, or deletion of content, suspension of use, elimination, suspension of provision to a third party, and disclosure of records of provision to a third party) of personal information held by us. Please contact the "Inquiry Desk" below to make a request for disclosure, etc. We will send you a Disclosure Request Form. Please check the contents of the Request for Disclosure Form, fill in the form according to the items, and return it to us. When making a request, you may be asked to present documents that prove your identity or that of your representative. We will respond to your request for disclosure, etc. by telephone or in writing.
If you request "notification of purpose of use" or "disclosure," please enclose a postal money order or stamps for 500 yen with your request for disclosure, etc. (Please note that the fee and the registered mail that will send you the response will be charged to your account. (This will be used as the fee and registered postage to send the response.)
When making a request for disclosure, etc., you may be asked to submit the following documents to verify that the person making the request is the person in question or a representative.

(1) If the person making the request for disclosure, etc. is the principal, please attach one of the following items

  • Copy of driver's license, passport, personal number card (only the side showing name and photo), etc.
  • Copy of national qualification card, health insurance card, pension book, resident card (within 3 months, without personal number)
  • A copy of certificate of residence for foreign residents

(2) When the person requesting disclosure, etc. is a representative

  • One of the above documents and a letter of attorney from the principal (Please submit a seal by the principal and a certificate of seal registration of the relevant seal. If the proxy is a legal representative such as a person with parental authority, please submit a document that shows the relationship with the person in question. If the proxy is a lawyer or other qualified person, please state his/her occupation and registration number.)

Regarding measures taken for the safe management of personal data in our possession, we have established personal information protection rules, etc. based on our personal information protection policy, and we operate a personal information protection management system based on an understanding of the external environment. In addition, we have implemented safety control measures for the actual handling of personal information from four perspectives: organizational, human, physical, and technical. For more information on our safety control measures, please contact the following personal information inquiry desk.

5. acquisition of personal information in a manner that is not easily recognizable by the person concerned

Cookies are used for session management purposes, but no personal information is obtained.

6. personal information protection manager

Representative: Tomotaka Abe, Representative Director
Personal Information Protection Manager: Legal Manager *Contact information is available at the contact point below.

7. Contact information for inquiries

For complaints, consultations, or requests for disclosure, etc., regarding the handling of personal information, please contact the following Personal Information Inquiry Desk.

YAK Kitasenju Building, 1-5-4 Yanagihara, Adachi-ku, Tokyo 120-0022
YAK Kitasenju Building, 1-5-4 Yanagihara, Adachi-ku, Tokyo
Abe Yoando Pharmaceuticals Customer Support
MAIL: support@abeyoando.jp
TEL : 0120-542-434
*Opening hours : 10:00-17:00 weekdays (except Sat, Sun, holidays and (excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer vacation)
*Responding to inquiries may be delayed due to the high volume of inquiries. Please understand.